Feb 14, 2019

Desktop Technician 3

  • OakTree Staffing
  • Artesia, NM 88210, USA

Job Description

Desktop Technician 3


Summary: The End User Support Technician provides technical assistance, support, and maintenance for the field offices computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability. The End User Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the End User Support team. 

  • 7 plus years customer service related experience required 

Responsibility level 
  • Exercises independent judgment with little to no supervision. 

  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills 
  • Ability to work independently. 
  • Communication with field personnel for any upcoming outages, ongoing outages, or other key important notices. 
  • Knowledge of computer software, operating systems, imaging methods, Microsoft Office Products, Apple devices. 

Major Job Duties and Responsibilities: 
  • Provide mobile device support to employees as needed. 
  • Hardware break/fix for iPhone’ s, laptops, desktop, A/V equipment. 
  • Provides end-user support and excellent customer service. Responds to service request in a proactive and timely manner. 
  • Installs, tests, and troubleshoots computer hardware, software, and peripheral equipment. 
  • Proactively prepares hardware for incoming new hires or new contractors so that they are prepared on their start day. 
  • Provide some IT knowledge training to new hires and new contractors on their first day with the assistance of local field staff.

Job ID


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