Aug 16, 2019

System Administrator

  • BravoTech
  • Norfolk, VA, USA

Job Description

System Administrator

BravoTECH, a leader in IT staffing and staff augmentation services, seeks System Administrator for our preferred client in their Norfolk, VA location.  The qualified candidate will possess 3-5 years of experience.



The primary responsibility of this position is to configure, and support systems and services provided by the User Services team.

Responsibilities for this Position Include:


  • Serve as “ service owner” for assigned IT services as provided by the End User Services team
  • Troubleshoot and resolve escalated support issues related to assigned IT services
  • Coordinate cross-functional troubleshooting as required and follow up to ensure resolution
  • Establish and follow standard change management procedures for assigned IT services
  • Consistently follow established IT service management best practices and documented procedures
  • Serve as primary administrator of the AirWatch Mobile Device Management (MDM) system
  • Ensure that master data sets are normalized and error free and data connectors are working correctly (e.g. location and user lists)
  • Develop reports that can be used to improve IT services and overall End User Services team performance
  • Provide a point of escalation for End User support issues as required


Skills/Knowledge/Experience Requirements:
  • Associates Degree in Computer Science, or equivalent, preferred
  • Experience with ServiceNow Ticketing System
  • A minimum of three years’ experience configuring and developing on the ServiceNow platform (Jakarta version or later)
  • Experience using AirWatch or similar MDM solution, preferred
  • ITIL Foundation certification, preferred
  • Advanced technical knowledge and troubleshooting experience related to master data management and data connectors (e.g. Active Directory, Core Tables, CMDB etc…), preferred
  • Advanced skill level with Microsoft Excel, preferred
  • Typing speed of 40 WPM or higher
  • Detail oriented and ability to clearly document processes and workflows
  • Excellent communication, listening, and writing skills
  • Ability to effectively collaborate cross-functionally and globally
  • Excellent customer service skills with the ability to display an energetic, positive attitude
  • Ability to identify customers’ needs and offer appropriate solutions

Compensation is commensurate with years of experience:




***Please note:  All applicants may be subject to a criminal history check and drug screen.

About BravoTECH:

BravoTECH is an Equal Opportunity Employer.

Headquartered in Dallas, Texas, BravoTECH has provided technology staffing and consulting services to clients throughout the country since 1996. BravoTECH’ s client-centric business model, driven by quality metrics, ensures consistent, predictable service results. As a result, the firm has realized steady growth and maintained many long-term relationships with its clients. BravoTECH is a WBE and HUB certified company and an Equal Opportunity Employer.


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