Aug 16, 2019

IT District Support Analyst

  • BravoTech
  • Andrews, TX 79714, USA
Contract

Job Description


District Support Analyst

 

Duties & Responsibilities
  • Primary responsibility is providing excellent customer service.
  • Deploy laptops, phones, applications, and printers to customers in surrounding field offices.
  • Troubleshoot all technical and non-technical issues for customers.
  • Fully participate in managing daily activities through the use of our ITSM ticketing system.
  • Assist other district support, SCADA, network, systems operations, and other IT teams as necessary.

 

Requirements

Soft Skills:
  • Must have a strong customer service oriented mindset.
  • Must have an approachable personality and strong written/oral communication skills.
  • Must be able to work well within a team environment.
  • Must be able to work without direct supervision.
  • Must be proactive and constantly seek opportunities to provide service to customers.
  • Must be able to work in a fast paced environment with multiple tasks and projects that frequently change priority.

 

Technical Skills:
  • Must have strong background with Windows 7 and Windows 10.
  • Must have strong hardware, software, and printer troubleshooting skills. 
  • Must have a general understanding of Apple iPhones and how to troubleshoot them.
  • Must have a general understanding of Active Directory and print administration.
  • Must have a general understanding of networking (TCP/IP, Ethernet, Cisco, etc.).
  • Must have a general understanding of cyber security best practices.

 

Other:
  • Must be able to lift up to 50 lbs.
  • Must have a clean driving record so that company vehicles can be driven.
  • Must be willing and able to participate in a rotational 7 day on call schedule with other team members.
  • Must either live in or be willing to commute to Andrews, TX on a daily basis.

Preferences
  • Experience in oil and gas field operations.
  • Familiarity with data analytics software such as Microsoft BI and Spotfire.
  • Familiarity with oil field software such as OFM, Siteview, Wellview.

Job ID

29814

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