Desktop Analyst - Advanced Level
The scope of the work shall include but not limited to the following:
- Provide Level 2 desktop support following current support models and best practices.
- Participate on the implementation of global/regional projects and initiatives, making arrangements with local business and third parties, implementing physical changes and escorting third parties on IT restricted areas.
- Execute day to day activities related to IT facilities and media handling.
- Provide “ hands and eyes” support for other EMIT groups such as Network and Server Ops groups.
- Participate with Facilities and third party vendors, on the execution of maintenance/new implementations affecting local IT Infrastructure.
- Requires flexibility to work out of normal working hours as and when required.