Aug 02, 2019
In-Home Technical Specialist (Full Time/Permanent Positions)
About the role:
Our In-Home Technical Specialist are the heart of Enjoy. They drive our business forward and are the biggest reason why our customers love us. If helping people get the most out of their technology sounds like a dream job to you, you might have what it takes to succeed as an Expert at Enjoy.
As an In-Home Technical Specialist, you will deliver personalized experiences and solutions in the homes of our customers. In-Home Technical Specialists who are passionate about identifying customer needs and are confident with selling upgraded solutions, thrive at Enjoy.
Provide an unmatched customer experience
Focus on enriching and improving customers’ lives by offering personalized solutions in every experience. Through this, you will meet / exceed your performance & sales goals
Become an integral part of the team by developing deep connections with your fellow teammates, in your local market and across the country
Be the first to learn about our partner’s new products, accessories, pricing plans, and services
Demonstrate customer care by pre-planning your visits and communicating by phone, text, email and in-person, establishing clear goals and expectations for each experience
Provide feedback to your team and the company on a regular basis to make us better
Participate in daily team meetings to share knowledge and successes, as well as failures (which we call growth opportunities)
Organize each day around customer satisfaction, sales goals, and company initiatives
You are obsessed with providing the best customer experience possible
You have sales and customer service experience
You easily establish rapport and genuinely care about our customers’ needs. Not just the sale!
You are able to quickly identify customer needs and offer relevant solutions
You love being on the go, solving problems and helping people
You thrive in a fast-paced environment and love being productive
You embrace change and do your very best work when there is pressure to deliver
You are undaunted by failure and love to learn and grow every day
You are someone who prides themselves on being on-time, working hard, and going above and beyond the call of duty
2+ years of prior experience in retail sales role desired
Ability to work 10-hour shifts, possible overtime, evenings, weekends, and occasional holidays
Valid G driver's license with at least 1 year of driving experience and less than 4 violations within the past 3 years
Must be comfortable driving for long periods of time
Ability to safely lift-up to 50 lbs and stand for long durations
Must be at least 21 years of age
Must pass a criminal and credit check
Impeccable attendance, punctuality, and time management
In-home service means exposure to dogs or other animals
Drive company vehicle in a safe and responsible manner while working and traveling in inclement weather
Ability to travel for the first week of training
Enjoy is the next generation of retail. We pride ourselves on delivering a new kind of buying experience where our friendly Experts bring the best of the store directly to the door, along with personalized solutions, so you get the most out of your tech. We offer same-day delivery, setup and help for today’s premiere mobile devices; pairing the convenience you’d get from shopping online with the confidence you’d get from a store, all in the comfort of your own home.
Enjoy is a fast-growing startup, currently operating in 50+ US locations and the U.K., with more expansion on the horizon. We’re a mission-driven organization focused on bringing joy to people’s lives while creating great jobs for a digital world. This requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences.
Enjoy is founded and led by Ron Johnson, former head of Apple Retail, along with an executive team from leading retail, technology, and design organizations, including: Apple, Facebook, Starbucks, Tesla, and Amazon.
TO APPLY, please click Apply Online or submit your resume by email to: ADEresume@bagg.com
View all of our job postings at www.bagg.com
Accommodations are available upon request to support your participation during all stages of the recruitment process.
The Bagg Group
Toronto, Aliso Viejo, CA 92656, USA